Frequently Asked Questions

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Our team members know a lot. They are available to help you personally. They can answer any questions or concerns you have. They are about our products, services, or policies. Do you need help picking the perfect wig? Or advice on upkeep and styling? Or clarity on our policies? We're here to help.

Feel free to contact us during our business hours. We'll do our best to give you the information and help you need. Your satisfaction is our priority. We're committed to ensuring that you have a positive time shopping with Image London Wigs.

Don't hesitate to get in touch with us—we're here to help every step of the way!


Image London Wigs FAQs

Q: How do I choose the right wig?

A: Choosing the right wig depends on factors such as your face shape, skin tone, and personal style. We recommend browsing our selection of wigs and considering options that complement your features and desired look. Feel free to reach out to our team for personalised recommendations.

Q: Are your wigs made from human hair or synthetic materials?

A: We offer a range of wigs made from high-quality human hair and not synthetic materials. Human hair wigs offer natural-looking texture and versatility; wig specialists can assist you in creating a custom wig tailored to your specifications. Contact us for more information and to schedule a consultation.

Q: What is your return policy?

A: Our return policy allows for returns within 30 days of receipt, provided the wig is unused and in its original condition. For more details on our return policy, please refer to our Returns & Exchanges page.

Q: How long does shipping take?

A: Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery times range from 3-7 days within the UK international orders and may take loders.

Q: Do you ship internationally?

A: Yes, we offer international shipping to select countries. Additional shipping charges and customs duties may apply for international orders. Please refer to our Shipping Policy for more information.

Q: Can I cancel or modify my order after it's been placed?

A: We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be cancelled or modified.

Q: How often should I wash my real hair wig?

A: We recommend washing your real hair wig every 8-12 wears or when it starts to feel heavy or greasy. However, washing frequency may vary depending on factors such as climate, activity level, and styling products used.

Q: What shampoo and conditioner should I use for my real hair wig?

A: Use a gentle, sulfate-free shampoo and conditioner specifically formulated for real hair wigs. Avoid products containing harsh chemicals or alcohol, as they can damage the hair fibres and strip away natural oils.

Q: Can I use heat styling tools on my real hair wig?

A: Yes, real hair wigs can be styled with heat tools such as flat irons, curling irons, and blow dryers. However, it's important to use heat protectant products and set your styling tools to the appropriate temperature to prevent damage.

Q: How do I detangle my real hair wig without causing damage?

A: Use a wide-tooth comb or wig brush to gently detangle your wig, starting from the ends and working your way up to the roots. Avoid pulling or tugging on the hair, as this can cause breakage or shedding.

Q: Can I color or dye my real hair wig?

A: Yes, real hair wigs can be colored or dyed to achieve different shades or highlights. We recommend consulting with a professional stylist experienced in working with real hair wigs to ensure safe and desired results.

Q: How should I store my real hair wig when not in use?

A: Store your real hair wig on a wig stand or mannequin to help maintain its shape and prevent tangling. Avoid storing it in direct sunlight or near sources of heat, as excessive heat can damage the hair fibres.

Q: How do I revive the natural shine of my real hair wig?

A: To restore the shine of your real hair wig, use a lightweight, silicone-based shine serum or spray. Apply a small amount evenly throughout the hair, focusing on the mid-lengths and ends.

Q: Can I swim or shower with my real hair wig?

A: While it's possible to swim or shower with a real hair wig, prolonged exposure to chlorine, salt water, or hot water can damage the hair fibres and shorten the lifespan of the wig. We recommend wearing a swim cap and avoiding submerging the wig in water whenever possible.

Q: How do I prevent my real hair wig from becoming dry or frizzy?

A: To keep your real hair wig moisturised and smooth, use a leave-in conditioner or hair oil regularly. Avoid excessive heat styling and exposure to harsh weather conditions, as these can contribute to dryness and frizz.

Q: Can I sleep in my real hair wig?

A: It's not recommended to sleep in your real hair wig, as friction from movement during sleep can cause tangling and matting. Remove your wig before bedtime and store it properly to maintain its condition.