Refund policy

Return Policy

Thank you for choosing Image London Wigs. We are committed to ensuring your satisfaction with every purchase. If you are unsatisfied with your order, we're here to help.

Returns

You have 30 days from the date of receipt to initiate a return. To qualify for a return, your item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Upon receiving your returned item, we will inspect it and notify you of its status. If your return is approved, we will initiate a refund using your original payment method. Please note that the timeframe for receiving your refund may vary depending on your bank or credit card issuer.

Shipping

You are responsible for covering the shipping costs associated with returning your item. Shipping fees are non-refundable. Should you receive a refund, the cost of return shipping will be deducted from your total.

Contact Us

For assistance with initiating a return or if you have any questions regarding our return policy, please reach out to us at accounts@imagehairlondon.co.uk or call us at +4420 7231 8077. Our dedicated team is available to address any concerns or inquiries you may have.

Exchanges

If you wish to exchange your item for a different colour or style, please contact us within 30 days of receiving your order. We will gladly assist you with the exchange process, provided that the item is in its original condition and packaging. Additional shipping charges may apply for exchanges.